Returns, Refunds & Complaints Policy at Florist Brockley
Our Fresh Flowers Guarantee for Brockley
At Florist Brockley, we are dedicated to delivering fresh, beautiful flowers to households and businesses across Brockley. We know how important it is that your floral gift arrives in perfect condition, and that’s why our fresh flowers guarantee is at the heart of our service. As a trusted local florist, we source premium blooms and hand-arrange every order to ensure maximum freshness and delight on arrival.
Damaged-on-Arrival Policy
If your delivery arrives damaged or not as expected, please notify us as soon as possible. Our team inspects every bouquet before dispatch, but on rare occasions, transit issues may affect quality. To help us resolve your concern swiftly, we kindly ask that you contact us with a description and clear photographs of both the fault and packaging within 24 hours of receipt. Your satisfaction is our priority, and we’ll promptly assess your claim in line with our policies.
Our Freshness Window
We guarantee that your flowers will remain fresh for at least five days from the date of delivery if cared for as advised. If you believe your flowers have not met this standard, get in touch with us within this freshness window. Please provide details and, where possible, supporting photographs so we can investigate your concern and offer a suitable resolution.
Refund and Replacement Options
Should your flowers arrive in unsatisfactory condition or fail to meet our promised freshness guarantee, we offer two straightforward solutions:
- Replacement: We can arrange a complimentary re-delivery of your bouquet at the earliest convenience, ensuring you experience our signature floral quality.
- Refund: If a replacement is not suitable, we can provide a full or partial refund depending on the nature of the issue. Refunds are processed promptly via your original payment method.
We aim to resolve such matters quickly and to your satisfaction, reaffirming our commitment as a leading Brockley florist.
How to Make a Complaint
Your feedback matters to us, and we take every complaint seriously. If you need to make a complaint about any aspect of your order, including service or product quality, please contact us within five days of delivery. To assist with a full and fair review, include your order details, incident description, and any supporting images. Our team will investigate and respond within two working days, keeping you informed at every step until your concern is fully resolved.
Why Choose Florist Brockley?
As a locally based Brockley florist, we genuinely care about our customers and neighbours. We are proud to serve the Brockley community, delivering fresh flowers and exceptional service to every customer, every time. Thank you for trusting us with your floral occasions.
