Brockley Flower Delivery: E-Commerce Terms & Customer Conditions

Florist Brockley - Online Flower Delivery Terms and Conditions

Introduction

These Terms and Conditions ("Terms") outline the agreement between you ("the customer") and Florist Brockley ("we", "us", or "our") regarding the purchase and delivery of flowers and related products via our online e-commerce service. Please read these Terms carefully before using our online flower delivery services. By placing an order through our website, you agree to be bound by these Terms. These conditions apply to customers residing in Brockley and the surrounding areas where we provide delivery services.

Order Process

To purchase flowers and arrange delivery through Florist Brockley, you must follow our straightforward online order process. When making an online purchase, the customer is required to select products, provide delivery details, and complete payment using our secure checkout system.

After completing your order, you will receive an automated confirmation email confirming receipt of your order. Please note, this email is not an acceptance of your order but an acknowledgment that we have received your request.

Orders are subject to acceptance by Florist Brockley. We reserve the right to decline an order for any reason, including (but not limited to) product unavailability, errors in pricing or description, or issues with payment authorisation. If your order is declined or cannot be fulfilled, we will contact you as soon as possible and refund any payments you have made.

You are responsible for providing accurate information, including recipient details and delivery address. Inaccurate or incomplete information may result in a failed or delayed delivery for which we cannot be held liable.

Product Availability & Substitutions

All flower arrangements and products are subject to availability. Due to the seasonal nature of flowers and ongoing demand, certain stems, colours, or packaging may become unavailable at short notice. Where a specific flower or product is unavailable, Florist Brockley reserves the right to substitute with an item of equal or greater value and similar style and quality. We will always make reasonable efforts to retain the overall character and value of your chosen arrangement. Where possible, you will be notified of significant substitutions.

Delivery

Florist Brockley offers flower delivery in Brockley and surrounding areas, subject to our delivery schedule and geographic coverage. Delivery charges, options, and available delivery dates will be displayed during the online ordering process. Next-day or same-day delivery may be offered, subject to availability and cut-off times. We will try our best to deliver your flowers on your selected date; however, adverse weather, traffic, or other circumstances outside our control may occasionally cause delay.

If the recipient is not present at the delivery address, we will attempt to leave the flowers in a safe location or with a neighbour, or else follow delivery instructions provided during ordering. In the absence of suitable options, a delivery note will be left with instructions to arrange redelivery or collection. Any risk of loss and title for products purchased pass to you upon our delivery to the address specified in your order.

Florist Brockley cannot be held responsible for failed deliveries arising from incorrect or incomplete address details provided by the customer or recipient, nor for deliveries delayed due to circumstances beyond our reasonable control.

Prices & Payment

All product prices are listed in Pounds Sterling (£) and are inclusive of standard UK VAT unless stated otherwise. Delivery charges (if applicable) are specified separately during checkout. We reserve the right to amend our prices without prior notice, but such changes will not affect existing orders for which you have already received an order confirmation.

Payments must be made in full during the order process using the payment methods provided on our website. Florist Brockley uses secure payment processing to protect your personal and payment information. We do not store your payment details on our servers. Your order will only be processed following successful payment authorisation.

Cancellations & Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. The right to cancellation does not apply for perishable goods, such as flowers, after they have been prepared or dispatched. For most online orders, cancellations can be accepted up until 24 hours before the scheduled delivery date. After this point, it is unlikely we will be able to stop the order or offer a refund, as floristry items will have entered the preparation or delivery phase.

For non-perishable goods or orders cancelled before preparation begins, you are entitled to request a full refund. Amendments to your order, such as changes to the message, recipient details, or delivery address, can typically be accommodated up to 24 hours before delivery, subject to our approval and operational feasibility. Please note that all cancellation and amendment requests are subject to confirmation. If we are unable to cancel or amend your order as requested, we will notify you as soon as possible.

Returns & Refund Policy

Due to the perishable nature of fresh flowers, we offer returns or refunds only if products are damaged, faulty, or do not match their description at the time of delivery. If you are unhappy with the quality or condition of items upon delivery, please inform us within 24 hours of receipt, ideally with photographic evidence. We may offer a replacement or refund at our discretion.

Non-perishable goods may be returned in unused and resalable condition within 14 days for a full refund, subject to statutory rights and our approval. Return postage for unwanted non-perishable items is the responsibility of the customer except where items are faulty or wrongfully delivered.

Customer Obligations

By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract. You undertake to provide accurate and complete information for ordering and delivery. You also agree to check your order details carefully before submission. Florist Brockley is not responsible for unsuccessful deliveries due to incorrect information provided by the customer.

Promotions & Discount Codes

Occasionally, Florist Brockley offers promotions or discount codes for online flower delivery in Brockley and nearby areas. Each code may have its own terms, conditions, and restrictions. Unless otherwise stated, promotion codes are only valid for single use per customer and may not be combined with other offers. We reserve the right to withdraw or modify promotions at any time without prior notice.

Liability

Subject to the provisions of this section, Florist Brockley's liability to you is strictly limited to the purchase price of the products you ordered plus any applicable delivery charges.

We will not be liable for any loss of profits, goodwill, business opportunity, or indirect or consequential loss or damage arising from your use of, or reliance on, our e-commerce services or for any failure to deliver products within a particular timescale or date. This limitation does not affect your statutory rights as a consumer under applicable UK law.

Nothing in these Terms excludes or limits liability for death or personal injury resulting from our negligence or for fraudulent misrepresentation or any other liability that cannot be excluded by law.

Intellectual Property

All content, designs, images, and branding displayed through Florist Brockley's website are the property of Florist Brockley or our licensors. You may not copy, publish, share, or otherwise use any of our intellectual property without express written permission.

Personal Data

During the order process, we collect and process your personal data in accordance with our Privacy Policy and data protection regulations applicable in the UK. We use your information to process orders, arrange deliveries, and communicate with you about your order. We will not share your data with third parties except where necessary for the provision and delivery of our services or as required by law.

Force Majeure

Florist Brockley is not liable for any failure or delay in performance or delivery caused by events outside our reasonable control, including but not limited to: natural disasters, severe weather, strikes, delivery interruptions, or government restrictions.

Governing Law & Jurisdiction

These Terms and any non-contractual obligations arising in connection with them are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will hold exclusive jurisdiction over any disputes arising in relation to these Terms and your use of Florist Brockley's online services.

Severability

If any provision of these Terms is found to be unenforceable or unlawful by a competent authority, this will not affect the validity and enforceability of the remaining provisions, which will continue in full force and effect.

Modifications to These Terms

Florist Brockley reserves the right to update or amend these Terms at any time. You are advised to review them regularly to remain aware of any changes. The version of the Terms in force at the time you place your order will apply to that purchase.

Contacting Florist Brockley

If you have any questions regarding these Terms and Conditions or about our online flower delivery service in Brockley and the surrounding areas, please use the contact details provided on our website for assistance. We are committed to providing a fair, transparent, and high-quality service to all our customers.

Note: These terms and conditions apply to all customers using Florist Brockley's online flower delivery services in Brockley and surrounding local areas.